Service-now.com: On Demand IT Service Management supports SAML 2.0

English on November 29th, 2010 No Comments

ITIL v3 + Web 2.0 + SaaS = Service-now.com, a pioneer of On Demand IT Service Management combines ITIL v3 guidelines with Web 2.0 technology to a Software as a Service offering.
As we have seen in many cases customers of SaaS providers are increasingly asking for identity and access management features for convenience and security. To meet this requirements Service-now.com added SAML v2 support to their Spring 2010 release. This is in line with what we have seen at other important SaaS players like Salesforce.com who added SAML 1.1 support in the Summer 2008 release and SAML 2.0 later. Demonstrating once more that SAML 2.0 is a must-have in the enterprise SaaS world.

If you go to wiki.service-now.com you’ll find an article on “Embedded:SAML 2.0″ the functionality added by the SAML 2.0 Single Sign-On plugin. The article explains in detail how to configure Service-now.com to use SAML authentication and outlines the Single Sign On and Single Log-out request flows in sequence diagrams.

Service-now.com uses SSOCircle as the sample Identity Provider. One more time a service provider is using our free SAML 2.0 identity provider service as a test platform of choice. Ensuring that their service is compatible and runs out of the box with SSOCircle.

Citing from the wiki the next release of Support-now will support deep linking with SAML 2.0 and processing of signed SAML requests.
Looking forward for more to come …

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